Welcome to Mountup Store’s FAQ section. We’ve compiled answers to the most common questions about our premium mounting solutions to help you make informed decisions and enjoy a seamless shopping experience.

📦 Shipping & Delivery

What shipping options do you offer?
We provide two convenient shipping options:

🚀 Standard Shipping – $12.95
• Uses premium carriers DHL or FedEx
• Fully trackable delivery
• 10-15 business days after dispatch

🎁 Free Shipping on Orders Over $50
• Uses EMS for secure delivery
• 15-25 business days after dispatch
• Available for orders of $50 or more
How long does order processing take?
All orders require 1-2 business days for processing before dispatch from our warehouse.
Do you ship to my country?
We proudly serve customers worldwide*, with delivery available to most regions. We currently cannot ship to some remote areas and specific Asian countries. For specific country availability, please contact our customer service team.

💳 Payment & Billing

What payment methods do you accept?
We accept the following payment methods for your convenience:
• Visa
• MasterCard
• JCB
• PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.

🔧 Products & Solutions

What types of mounting solutions do you offer?
Our premium product range includes:
• Monitor Mounts
• TV Mounts (Full Motion and Tilting)
• Standing Desks
• Deskmats
• Accessories
• Artisan-crafted items
• Merchandise
• Other specialized mounting solutions
Are your mounting solutions easy to install?
Yes! Our mounting solutions are designed with user-friendly installation in mind. Each product comes with comprehensive instructions and all necessary hardware. Many customers find they can complete installation within 30-60 minutes.
What weight capacity do your TV mounts support?
Our TV mounts are engineered to support a wide range of weights and sizes. Specific capacity details are provided for each product in its description. We offer solutions for everything from small monitors to large flat-screen TVs.

🔄 Returns & Warranty

What is your return policy?
We stand behind our products with a comprehensive 15-day return policy from the date of receipt. If your mounting solution doesn’t meet your expectations, we’ll make it right.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process.
Do your products come with a warranty?
Yes, all our premium mounting solutions come with manufacturer warranties. Specific warranty periods vary by product and are detailed in each product’s specifications.

🏪 Account & Orders

How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email. You can use this to track your package through the carrier’s website (DHL, FedEx, or EMS depending on your shipping method).
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at [email protected] if you need to make changes.
Do you offer bulk or commercial pricing?
Yes, we offer special pricing for bulk orders and commercial projects. Please contact our sales team for customized quotes and volume discounts.

🌍 Company Information

Where is Mountup Store located?
Our company address is:
3267 Vernon Street, San Diego, US 92103
How can I contact customer service?
Our dedicated customer service team is here to help!
Email: [email protected]
We typically respond within 24 hours during business days.

Still have questions? Don’t hesitate to reach out to our friendly customer service team. We’re committed to helping you create the perfect workspace and home entertainment setup with our premium mounting solutions.

Thank you for choosing Mountup Store – where we deliver not just products, but enhanced experiences for your workspace and home.