Privacy Policy

At Mountup Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tvmounts-stores.com or make a purchase from us.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Contact details (name, email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through our payment partners)
• Order history and preferences

Technical Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website addresses

Commercial Information

• Products purchased, viewed, or searched
• Customer service interactions
• Preferences and feedback

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your purchases of our monitor mounts, TV wall mounts, standing desks, and other products
• Customer Service: To provide support and respond to your inquiries
• Payment Security: To facilitate secure transactions through our PCI-DSS compliant payment processors
• Website Improvement: To enhance your shopping experience and optimize our website
• Marketing Communications: To send you information about products, promotions, and updates (with your consent where required)
• Security: To monitor and prevent fraudulent activities

3. Data Sharing and Disclosure

We may share your information with trusted third parties in the following circumstances:

Service Providers

• Payment processors (Visa, MasterCard, JCB, PayPal) for secure transaction handling
• Shipping carriers for order delivery
• IT service providers for website maintenance and security
• Customer support platforms for efficient service

Legal Requirements

We may disclose information when required by law or to protect our rights, safety, or property.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Storage Practices

Your payment details are never stored on our servers. All transactions are processed through secure payment gateways that comply with PCI-DSS standards.

Security Measures

• SSL Encryption: All data transmissions are protected with 256-bit SSL technology
• Secure Infrastructure: We employ industry-leading security protocols
• Access Controls: Limited access to personal information on a need-to-know basis
• Fraud Monitoring: 24/7 monitoring for suspicious activities
• Regular Security Assessments: Ongoing evaluation of our security practices

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law.

5. International Data Transfers

As a global company serving customers worldwide (excluding some remote areas and specific Asian countries), your information may be processed in various locations. We ensure appropriate safeguards are in place for international data transfers.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in specific circumstances
• Data Portability: Receive your information in a structured, machine-readable format
• Marketing Preferences: Opt-out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better shopping experience.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and secure checkout
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.

9. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect personal information from children.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date.

11. Contact Information

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.