Term and Conditions

Welcome to Mountup Store! These Terms and Conditions govern your use of our website and services. By accessing tvmounts-stores.com and making a purchase, you agree to be bound by these terms.

1. Website Use and Access

Mountup Store provides premium mounting solutions and workspace products to enhance your daily experience. Our website is designed for users seeking high-quality, functional products for home and office organization.

User Responsibilities:

• Provide accurate and complete information during account creation and checkout
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to circumvent any security measures

2. Products and Services

Mountup Store specializes in premium mounting solutions and workspace enhancement products, including:

Product Categories:

• Monitor Mounts: Ergonomic solutions for optimal viewing angles
• TV Wall Mounts: Full motion and tilting options for versatile viewing
• Standing Desks: Adjustable height workstations
• Deskmats & Accessories: Workspace organization products
• Artisan Products: Handcrafted, made-to-order items with unique characteristics
• Merchandise: Branded items and promotional products

Product Characteristics:

• Premium quality materials and construction
• Designed for durability and reliability
• Safety-tested mounting solutions
• Professional-grade workspace products

3. Ordering and Payment

Order Process:

• Orders are processed within 1-2 business days after payment confirmation
• You will receive order confirmation and tracking information via email
• We reserve the right to cancel any order for reasons including pricing errors or stock unavailability

Accepted Payment Methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Taxes:

• All prices are listed in US Dollars unless otherwise specified
• Customers are responsible for any customs duties, taxes, or import fees
• We reserve the right to adjust prices due to market conditions or supplier changes

4. Shipping and Delivery

Shipping Options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

Customer Responsibilities:

• Provide accurate shipping address information
• Be available to receive deliveries or make alternative arrangements
• Inspect packages upon delivery and report any visible damage within 48 hours
• Understand that delivery times may vary due to customs processing and destination factors

5. Returns and Exchanges

Return Policy:

• 15-day return window from the date of receipt
• Items must be in original condition, unused, with all packaging and accessories
• Proof of purchase (order number) required

Non-Returnable Items:

• Custom Artisan Products (handmade and made-to-order)
• Used Deskmats (hygiene reasons)
• Opened Merchandise (personalized or used items)
• Installed Mounting Products (safety and warranty considerations)

Customer Responsibilities for Returns:

• Initiate return request within 15 days of receipt
• Return items in original packaging with all components
• Cover return shipping costs unless return is due to our error or defective product
• Understand that original shipping costs are non-refundable

6. Intellectual Property

All content on tvmounts-stores.com, including text, graphics, logos, images, and product designs, is the property of Mountup Store and protected by intellectual property laws.

User Agreements:

• Not to copy, reproduce, or distribute website content without permission
• Not to use Mountup Store trademarks or branding without authorization
• To respect the unique nature of our Artisan products and not attempt to replicate them

7. Liability Limitations

Product Usage:

• Customers are responsible for proper installation and use of mounting products
• Follow all installation instructions and safety guidelines provided
• Ensure mounting surfaces can support the weight and stress of installed products

Limitation of Liability:

• Mountup Store’s liability is limited to the purchase price of products
• We are not liable for incidental or consequential damages
• Product warranties are limited to manufacturer defects
• We are not responsible for improper installation or misuse of products

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) details how we collect, use, and safeguard your data.

Data Usage:

• Order processing and fulfillment
• Customer service communications
• Website improvement and user experience enhancement
• Compliance with legal obligations

9. Customer Service and Support

Our Commitment:

• Timely response to all customer inquiries
• Professional assistance with product selection and troubleshooting
• Fair and transparent resolution of issues
• Continuous improvement based on customer feedback

10. Policy Updates

Mountup Store reserves the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of updated terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of California, United States. Any disputes shall be resolved in the appropriate courts of San Diego County, California.